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Posted: February 14, 2018

WATCH: United Airlines plane loses engine cover on way to Honolulu, makes emergency landing

WATCH: Plane Loses Engine Cover During Flight, Makes Emergency Landing

By Michelle Ewing, Cox Media Group National Content Desk

HONOLULU —

Passengers aboard what one woman called the "scariest flight of my life" are breathing sighs of relief after making a safe landing following a midair engine problem.

>> Watch passenger video from the flight here

According to CNN, United Flight 1175 from San Francisco lost an engine cover over the Pacific Ocean less than an hour before it was set to land in Honolulu.

>> DOT reveals which airlines ranked highest for complaints in 2017

"There was a loud bang ... and then the plane really started shaking," passenger Allison Sudiacal told KHNL. "It was like rattling and the plane was kind of shaking like boom, boom, boom."

Passenger Maria Falaschi tweeted several photos along with the caption, "Scariest flight of my life."

The Boeing 777, which was carrying 363 passengers and 10 crew members, "declared an emergency due to a vibration in the right engine" before safely landing about 40 minutes later in Honolulu, the Federal Aviation Administration said, according to KHON. Emergency personnel were "standing by as a precaution," the Hawaii Department of Transportation said.

>> Read more trending news 

"Our pilots followed all necessary protocols to safely land the aircraft," United said in a statement, according to KHON. "The aircraft taxied to the gate and passengers deplaned normally.”

The FAA said it is investigating the incident.


Related

AP

United Airlines plane

AP

United Airlines plane

This photo provided by passenger Haley Ebert shows damage to an engine on what the FAA says is a Boeing 777 after parts came off the jetliner during its flight from San Francisco to Honolulu Tuesday, Feb. 13, 2018. The plane landed safely as emergency responders waited nearby. United Airlines spokeswoman Natalie Noonan says Flight 1175 made an emergency landing due to a mechanical issue. (Haley Ebert via AP)

DOT reveals which airlines ranked highest for complaints in 2017

The U.S. Department of Transportation received 18,148 complaints about air travel in 2017.

It was a year when airline incidents were in the headlines, including a United passenger dragged from a plane and a Delta passenger mauled by an emotional support dog.

>> Read more trending news 

The number of complaints about air travel to the federal government last year — which included complaints about airlines, tour operators and other travel industry companies — was up 1.3 percent from 2016, according to statistics for the year released recently by the U.S. Bureau of Transportation Statistics.

The DOT logged 851 complaints about treatment of disabled passengers in 2017 and 98 complaints about discrimination, according to the department’s air travel consumer report.

>> On AJC.com: PHOTO GALLERY: Air travel complaints by category

Spirit Airlines, an ultra low-cost carrier, had the highest rate of complaints. A total of 11,570 of the complaints were about U.S. airlines, down slightly from 2016, while more than 6,000 complaints in 2017 were about foreign airlines.

Here’s the ranking of U.S. airlines based on the rate of complaints received by the DOT in 2017:

Airline — Complaints per 100,000 passengers boarding planes

  1. Southwest — 0.47
  2. SkyWest — 0.53
  3. Alaska — 0.57
  4. ExpressJet — 0.73
  5. Delta — 0.92
  6. Hawaiian — 0.95
  7. JetBlue — 1.14
  8. United — 1.89
  9. Virgin America — 1.92
  10. American — 1.96
  11. Frontier — 2.78
  12. Spirit — 5.59

Source: U.S. Bureau of Transportation Statistics

 

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