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Posted: March 15, 2018

United Airlines mistakenly flies dog to Japan instead of Kansas City


By Michelle Ewing, Cox Media Group National Content Desk

KANSAS CITY, Mo. —

United Airlines is under fire again after a family said the carrier accidentally sent their dog to Japan instead of Kansas City.

>> RELATED STORY: Dog dies on United Airlines flight after being placed in overhead bin

According to KCTV, Kara Swindle and her family, who are moving from Oregon to Kansas, took a United flight to Kansas City. Their dog, a 10-year-old German shepherd named Irgo, was supposed to be waiting in a United cargo facility when they arrived. 

But that wasn't the case.

When the Swindles went to pick up Irgo, they were greeted by a Great Dane instead, KCTV reported Wednesday. They soon learned that the airline had mixed up the two dogs and mistakenly flew Irgo to Japan, the Great Dane's intended destination.

>> Read more trending news 

In a statement, United told KCTV: "An error occurred during connections in Denver for two pets sent to the wrong destinations. We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible. We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened."

Irgo will be returned to the Swindles "later this week," KCTV reported.

The news comes the same week another family's dog died on a United flight after a flight attendant reportedly said the pet had to travel in an overhead bin.

Read more here.

Dog Placed in Overhead Bin, Dies During Flight


Related

Dog dies on United Airlines flight after being placed in overhead bin

United Airlines has “assumed full responsibility” for the death of a passenger’s dog after it was placed in an overhead bin.

ABC News reported that a passenger made a graphic post on Facebook about the incident. According to June Lara, the passenger, a mother and two daughters were boarding a flight with a black French bulldog when a flight attendant said the dog would need to be in the overhead bin.

>> Read more trending news 

“I sat behind the family of three and thought myself lucky - who doesn't when they get to sit near a puppy? However, the flight attendants of flight UA1284 felt that the innocent animal was better off crammed inside the overhead container without air and water,” the post said. “They INSISTED that the puppy be locked up for three hours without any kind of airflow. They assured the safety of the family's pet so wearily, the mother agreed.”

Related: ‘She took him out and he was dead:’ Owners of dog that died in United overhead bin speak out

Another passenger, Maggie Gremminger, told People a flight attendant told the dog owner to move the carrier her dog was in.

“The flight attendant told the passenger that her bag was blocking part of the aisle. I could not see it, as I was already in my seat, but it sounded like it was somehow not completely fitting beneath the seat in front of her,” according to Gremminger. “After the flight attendant asked her to move it above, the woman adamantly refused, communicating her dog was in the bag. There was some back and forth before finally the flight attendant convinced her to move the carrier to the bin above.”

Gremminger said the dog was barking from the overhead bin for at least 30 minutes but was dead by the time the owner went to get the dog when the plane landed.

According to social media posts from Laura and Gremminger, the flight was from Houston’s George Bush Intercontinental Airport to LaGuardia Airport in New York. The flight was nearly 4 and half hours. 

United Airlines issued the following statement about the incident:

“This was a tragic accident that should have never occurred, as pets should never be placed in the overhead bin,” United said in a statement. “We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them. We are thoroughly investigating what occurred to prevent this from ever happening again.”

The Department of Transportation lists United as having the highest rate of airline reports on incidents involving loss, injury or death of animals during air transportation. Of 40 total incidents involving animal loss, injury or death in 2017, 18 incidents involved an animal’s death on United Airlines.

A spokesperson for United could not say if anyone had been disciplined in relation to the incident.

Seth Wenig/AP

United Airlines mistakenly flies dog to Japan instead of Kansas City

Seth Wenig/AP

United Airlines mistakenly flies dog to Japan instead of Kansas City

FILE - In this March 15, 2017, file photo, United Airlines jets sit on the tarmac at LaGuardia Airport in New York. (AP Photo/Seth Wenig, File)

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